loading icon

Privacy Policy

Privacy Policy

This website http://lavena.bg/ (“Website”) is owned and managed by Lavena AD. You, as a visitor to our Website, may have questions about the information you provide to us and the way we process it. With this Privacy Policy we would like to explain to you what information we collect on the Website and how we use it. The policy is about the information that is collected through the Website and does not concern such information collected and processed by Lavena AD on the basis of other lawful means specified in Policy for Protection of Personal Data of Lavena AD .

Collected information

If you have decided to contact us using the contact form, you are required to provide the following personal details – name (s), e-mail and phone number. The information collected is processed by Lavena AD for the sole purpose of providing a response to the message you have submitted and contacting you as a customer.

We do not require you to sign up or provide personal information to view our Website or to access its contents.

Your Rights:

  • Right to information

  • Right of Correction

  • Right of objection

  • Right of data portability

  • Right to Restrict Processing

  • Right to appeal

* For more detailed information, please see Policy for Protection of Personal Data of Lavena AD.

You may contact us in a convenient way through:

  • the contact details we provide – address, telephone, fax, email;

  • contact form, by receiving your submissions as our customers.

The email you provide is only used for the following purposes:

  • to identify messages sent through the contact form;

  • to provide a response to your submissions as our customers.

Campaigns, games and promotions

On our Website there may be announcements of competitions, games and / or promotions you can take part in, as well as references to such initiatives (for example, in Facebook). We use the information you provide only if you have agreed to participate in these initiatives in order to contact you.

Information collected through cookies

We provide you with information about what cookies are, how they are used, for what purposes, and how you can manage them for this Website and other related sites.

Cookies Policy

Using cookies

Cookies are short text files or small bundles of information stored on the Internet browser of your terminal device (PC, tablet, laptop or cell phone) when you visit different websites and pages on the Internet. Their purpose is to make the user recognizable when s/he uses the Website again. Some cookies can save user behavior and make it easier for you to use the Website. More information on how cookies work can be found on the Internet.

Using cookies on our Website

We use cookies on our Website to facilitate, improve its performance, and store user behaviour information. No personal data is stored, that is, we cannot identify you as a person through the cookies on the website, so the General data protection regulation (Regulation 2016/679) does not apply to collecting this information. The collected information through cookies can be used in a generic way to analyze the user’s behaviour on the Website, which allows us to improve the functionality of the site, user paths and contents.

Permanent cookies

They allow you to store browsing information – visit analysis, how you have reached the Website, what pages you have viewed, where you have headed to through this Website. Tracking this information enables us to make improvements to the Website, including fix to bug and to expand the contents. The expiration time of this type of cookies varies according to their intended purpose.

Session “cookies”

These cookies make it easier for you to use the site and store information temporarily only within the session of your browser. The information that is stored through them is what pages you have visited and how you came to the information. These cookies do not collect information from your terminal device and are automatically deleted when you leave the Website or end your session on your browser.

Managing the use of cookies

Browsers allow the management of cookies from a folder created for that purpose on your browser. You can block the receipt of cookies, delete all or part of them, or set cookie preference settings before initiating a site visit. Erasing or blocking cookies may adversely affect the functionality of our Website, and hence your user experience.

Disable or block cookies

Controlling, disabling, or blocking cookies is governed by your browser settings. The complete ban on the use of all cookies may affect the site’s performance, performance, and access to certain information. Cookies that are used on our Website are automatically deleted / deleted after a period of time ranging from 365 days and depends on the destination of the particular cookie.